Shipping policy
UK & Northern Ireland Localised Shipping Policy (Free Shipping)
For STERLING HOME SUPPLIES LTD – Home Goods
Company Details
Company Number: 17146639
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@oleghome.co
Phone: +44 7476637702
1. 🚚 Free Shipping Eligibility
Free Standard Shipping applies to all orders shipping to United Kingdom (including Northern Ireland) with no minimum order value.
No extra shipping fees for home goods, regardless of order size or weight.
2. 📦 Delivery Timeframes
| Region | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Northern Ireland (BT23 area) | Royal Mail / Local Courier | 2–3 working days |
| Mainland UK (England, Scotland, Wales) | Royal Mail 2nd Class / Parcel Force | 3–5 working days |
| Remote UK Areas (Highlands, Islands) | Special Courier | 5–7 working days |
Working days = Monday–Friday, excluding UK public holidays.
3. 📍 Localised Delivery Details
- Local Pickup Option (Newtownards): Customers in Newtownards can select free local pickup from our unit at UNIT 1533, 44A Frances Street, Newtownards, BT23 7DN (available 9am–5pm, Mon–Fri).
- Northern Ireland Priority: All NI orders are processed and dispatched from our local unit within 24 hours (same-day dispatch for orders placed before 1pm).
- UK-Wide Consistency: We use UK-based couriers (Royal Mail, Parcel Force) to ensure full compliance with UK customs and delivery standards – no import delays.
4. 📮 Order Tracking & Support
- All orders receive a unique tracking number via email at support@oleghome.co once dispatched.
- Track your parcel directly through the courier’s website or our store’s order history page.
-
Delivery Queries:
Email: support@oleghome.coPhone: +44 7476637702Response time: Within 24 hours (Mon–Fri)
5. 🛡️ Returns & Local Support
- Free UK returns for 30 days after delivery (items must be unused and in original packaging).
- NI customers can return items to our Newtownards unit for in-person support, or use our pre-paid Royal Mail return label.
- Our local team is familiar with UK home goods regulations and provides tailored assistance for Northern Ireland-specific product questions or delivery issues.
6. ✅ Final Notes
- All shipping times are estimates and may be slightly delayed during peak seasons (e.g., Christmas, Black Friday).
- We do not ship to international destinations outside the UK at this time.
- This policy is tailored to UK & Northern Ireland customers, ensuring a familiar, local shopping experience.